Navigation
Request a Demo
Why AdoRoi?
Information Collection
- Automatically generates media code for each product, media and ad copy combination in the campaign
- Automatically sends the list of media codes to the Ad Agency. The media code is used by the customers to responding through Unified Communications
- Automatically identifies the product, media and ad copy the customer has seen, using the cited media code
- Identifies the customer location by:
- Asking the customer to key in their zip code or city/area name
- Comparing the customer’s mobile number sequence with our database
- Comparing the customer’s telephone number’s area code with our database
- Obtaining the latitude/longitude through supported telecom providers
- Can automatically ask a configurable set of questions to the customer using pre-recorded voice or texting, in order to reduce repetitive work in the call center
Assignment
- Notifies the customer of applicable offers in that region
- Forwards this lead to the customer’s nearest sales outlet/person
- System assigns more leads to best performing Sales outlets/personnel
- System maintains a threshold, so that a single outlet/person does not get overloaded with too many leads
Tracking
- Provides threaded conversations between Customer and Sales via Unified Communications.
- Enables sales persons to flag any lead (as interested, not interested, escalated, converted, etc) via Unified Communications.
- Increases collaboration among Teams by offering centralized communication between team leader and the team.
Analysis & Reports
- Analyzes performance of Campaigns based on Regions, Media, Ad Copies and Agencies and Products
- Analyzes performance of Sales Outlets/Personnel by:
- Measuring activity
- Measuring number of converted customers
Login
| Geolocator |
|
The geolocator is a handy tool in the hands of the customer as with a simple SMS query the information is received in real-time. The tool can be well explained by an example in the banking sector.If the tool is adopted as an ATM locator for banks, the customers need only to send a simple SMS wherever they are enquiring the nearest location of the ATM. They are provided with a response within 3 seconds of the location in the pin code they are in, or the adjoining pin code within a maximum radius of 5 kms. The tool can be promoted by the banks on their ATM slips itself. Geolocator also provides Market Vacuum report which benefits the banking product department by indicating the locations where customers are seeking ATM but the same is not available and vice versa. GeoLocater can also be integrated with the legacy IVR, Web & Wap applications of the client for enriched customer fulfillment. |
Information seeking calls from customers is an added cost to the organization. Most calls received may be basic information seeking calls such as knowing the nearest outlet, branch or ATM etc. Providing authentic information of the nearest location to the customer becomes a challenging task for the call centre agents.
